Support

Last updated October 10, 2026

Need help with BellPass? Write to support@mybellpass.com and we will answer within two school days. For anything urgent about a student today, call your school’s front office.

Who to ask

• Your school’s front office: approving or declining a request, a student’s name or grade, linking a student, or an account that was deactivated.
• BellPass: signing in, alerts, Face ID, or anything in the app that isn’t working.

Signing in

Enter your email and we send you a 6-digit code. Type the code in the app to sign in; there is no password. If the code doesn’t arrive within a minute, check your spam or junk folder, then tap Send a new code. Each code works once and expires after an hour.

Linking your child

When you create your account, add each student’s full name and grade. The school confirms every link before you can send requests. To add another child later, tap + Link another student at the bottom of the home screen.

Sending a request

Tap + New Request and choose an early dismissal, late arrival or absence. You will see when the school approves or declines it, and the gate is told automatically when a pickup is approved.

Alerts

Tap Turn on alerts on this device on the home screen and allow notifications when your phone asks. If you said no before, turn notifications back on for BellPass in your phone’s settings. On an iPhone using the website, first add BellPass to your Home Screen (Share, then Add to Home Screen) and open it from there.

Face ID and Touch ID

In the BellPass app you can lock the app with Face ID or Touch ID. Turn it on or off from the home screen.

Deleting your account

Write to support@mybellpass.com from the email you sign in with and ask us to delete your account. Your school keeps its own attendance records as described in our Privacy Policy.

Questions? Write to support@mybellpass.com.